Months after registration, inDrive has opened its first-ever office in Nepal. The move further helps legitimize its ride-sharing operation in Nepal while also enabling it to provide more services to Nepali citizens.
The company said that its office will help reinforce the quality of its service and coordinate better with its riders. It has opened an office in Kupandole, Kathmandu. Prior to its registration, the ride-hailing platform was called out for operating without being registered. Since it’s a thing of the past, the US-based platform has made an effort to cement its place as a prominent service provider in the growingly crowded ride-sharing landscape of Nepal.
The office of inDrive was inaugurated by Prakash Jwala, the physical infrastructure and tourism minister. If you were unaware, inDrive became official in Nepal only back in May 2024.
inDrive office to reinforce its services in Nepal
InDrive states that its first-ever office in Nepal will help improve the overall quality of its ride-sharing service. It also says that the establishment will make its riders much more competitive.
At the same time, the inDrive office will provide training to its riders, start community and safety-related initiatives, start localized marketing and partnership programs, and serve that suits local markets. In essence, the company will now focus on localizing its services to better connect with Nepali conditions.
“We are excited to open our doors to our driver partners and the community here in Kathmandu,” said Mark Tolly, Regional Director, APAC at inDrive. “This office is not just a workspace, it is a support center designed to help drivers succeed and feel truly connected to the inDrive team.”
Similarly, Rita Pokharel, Director of inDrive Nepal, said, “Nepal is a key market for inDrive, and this new office is a reflection of the strong partnership we are building with the local driver community. By investing in local support and listening to our drivers, we are truly building a platform that works for people. This office represents our deep commitment to the drivers who power our platform. They can come here for training, support, and to listen, grow, and be part of something bigger. We are proud to open our office in Kathmandu.”
The company says that its office will regularly conduct training sessions for its drivers where it will provide them with the knowledge and information they will need to grow professionally and offer the highest level of services to their customers. It has been said that drivers can go to the office directly if they encounter any problem or want to speak to a team member personally.
Also: Top 5 Ride-sharing Apps in Nepal | 2025 Updated
Our expectations with inDrive
There’s no doubt that inDrive has been one of the instrumental forces for the tech-driven transport service in Nepal. However, it has not been without its fair share of accusations of poor service. It’s mostly related to the inDrive-affiliated riders and drivers charging double or more than what’s shown on the inDrive app.
It’s said that drivers seek higher fees in offline deals. But unfortunately, we have heard such incidents occur even when customers hail a ride online. These incidents play out the opposite for the app that’s made a name for allowing users to quote their fare. The office in Nepal should pay attention to that and address it as soon as possible.
It’s also helpful for the government to coordinate with inDrive on investigation and revenue-related matters. The physical office in Nepal should help the government authorities to work closely on matters of importance. This can be about investigation, user data access (debatable!), or community (corporate social responsibility) programs.
Ride-sharing service is getting favorable treatment from the government starting with Gandaki Province. So now, the onus is on ride-sharing companies to ensure full integrity with their operation. This largely requires commitment and honesty from the riders, too.
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